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filler@godaddy.com
1. THESE TERMS
1.1. What these terms cover. These are the terms and conditions on which we supply products and/or services to you.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
We ask that you read ALL the terms contained in this document.
1.3. We update these terms from time to time. Every time you want to place an order for our products or services or to use our website, please check these terms to ensure you understand the terms that apply at that time.
1.4. There are other terms that may apply to you. Our Privacy Policy explains how we may use your personal information. Please also ready these terms carefully so you understand them.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are SHAW (Safety, Health & Wellbeing) Group UK Limited, a company registered in England and Wales. Our company registration number is 14417061 and our registered office is at North Mersey Business Centre, Woodward Road, Kirkby, Liverpool, Merseyside, United Kingdom, L33 7UY.
2.2. How to contact us. You can contact us by telephoning our customer service team at 0333 577 5330 or by writing to us at info@shawgroupuk.com or North Mersey Business Centre Woodward Road, Kirkby, Liverpool, Merseyside, United Kingdom, L33 7UY.
2.3. How we may contact you. If we need to contact you, we will do so by either by telephone or by writing to you at the details you provided to us when placing your order.
2.4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1. How you can place your order. If you would like to order our products or services, you will need to complete the relevant order form on our website.
3.2. How we will accept your order. Our acceptance of your order will take place when we email you to accept it. A contract will come into existence between you and us at this point, and not before.
3.3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the relevant product or service. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably have plan for, because we have identified an error in the availability of our services, in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.4. Acceptance of your order is conditional on you providing us with certain information about you, which may include your name, address, date of birth, contact details and your identification document number. If you do not provide us with the information we request during the order process, we may not be able to supply our products and/or services to you.
3.5. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.6. By placing your order, you declare and confirm that all information you provide is complete, accurate and not misleading in any way. We will not be responsible for supplying the products or services late or not supplying any part of them if this is caused by you not giving us the information we need.
3.7. No re-sale or distribution. The products sold on our website are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
4. OUR PRODUCTS AND SERVICES
4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. PROVIDING THE PRODUCTS AND SERVICES
5.1. Delivery costs for products. The costs of delivery will be as displayed to you on our website.
5.2. When we will provide the products. During the order process we will let you know when we will provide the products to you. We use all reasonable efforts to dispatch your product in accordance with the estimated timeframe stated on our website and in our order acceptance email, however delivery times may vary. Delivery dates advised by us are approximate and we will not be liable for any loss or damage due to our failure to meet scheduled delivery dates or for failure to give notice of delay.
5.3. We are not responsible for delays outside of our control. If our supply of the products and/or services is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.4. Reasons we may suspend or end the supply of products or services to you. We may have to suspend the supply of a product or services:
5.4.1. To deal with technical problems or make minor technical changes.
5.4.2. if there are changes in relevant laws and regulatory requirements which affect our products or services.
5.4.3. To make changes to the product or services as requested by you or notified by us to you.
5.4.4. If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products or services; or
5.4.5. In the circumstances outside of our control.
5.5. Your rights if we suspend or end the supply of products. Where possible, we will contact you in advance to tell you we will be suspending supply of the product or service, unless the problem is urgent or an emergency. You may contact us to end the contract for a product or service if we suspend or end its supply, or tell you we are going to suspend or end it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
6. YOUR RIGHTS TO MAKE CHANGES
6.1. If you wish to make any changes, which are not set out above, to the product or services you have ordered please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product or services, the timing of supply or anything else which would be necessary because of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract.
7. OUR RIGHTS TO MAKE CHANGES
7.1. Changes to the products and services. We may change the product or services:
7.1.1. to reflect changes in relevant laws and regulatory requirements; and
7.1.2. to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
8. PRICE AND PAYMENT
8.1. Where to find the price for the product and services. The price of the relevant product and services (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product and services advised to you is correct. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you an order acceptance email).
8.2. What happens if we got the price wrong. It is always possible that, despite our best efforts, the price shown on the checkout page is wrong. We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
· If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any products or services provided to you.
· If you think the price at checkout is wrong, please contact us promptly to let us know.
8.3. When you must pay and how you must pay. You can pay for our products and services online on our website.
· We accept payment by any major credit or debit card. You must pay for the products before we dispatch them or before we start providing you with our services. Payment may be debited and cleared from your account before the dispatch of the products you ordered or before we start providing you with our services.
· You confirm that the credit, debit card being used for the purchase is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
· If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. If the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.
9. CANCELLATIONS, RETURNS AND REFUNDS
9.1. How to tell us about problems. If you have any questions or complaints about the product, please contact us.
9.2. Your legal rights. We are under a legal duty to supply products and services that are in conformity with this contract. Nothing in these terms will affect your legal rights.
· For more information about your other legal rights, please visit the UK Government’s website at: www.direct.gov.uk or contact Consumer Direct, the Government funded consumer advice service on 08454 04 05 06.
9.3. If the product you have bought is faulty. If you believe that the product is faulty, please contact us as soon as possible after discovering the fault and we will advise you of what to do next.
9.4. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please contact us for a return label or to arrange collection if possible.
9.5. Exercising your right to change your mind if you purchased a product. Where you have purchased the product as a consumer (i.e., for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the product.
· All products must be returned unused and in the original packaging as they were in when received by you. Please ensure that when you receive a product that you take reasonable care of it when inspecting it, such as ensuring that any security seals or tags are still intact.
· You do not have a right to change your mind once the product has been unsealed after you receive it.
9.6. When we will pay the costs of return. We will pay the costs of return:
9.6.1. if the products are faulty.
9.6.2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so because of something we have done wrong.
· In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
9.7. What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery.
9.8. How we will refund you. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.9. Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind, we may reduce your refund of the price (excluding delivery costs) if the product is damaged and we reasonably believe that the damage has been caused by you. If we refund you the price paid before we can inspect the goods and later discover a damage which has been caused by you, you must pay us an appropriate amount.
9.10. Your right to end the contract if we are at fault. You have a right to end the contract with us and receive a refund because of something we have done wrong (where we do not perform the contract with reasonable care and skill or within the time specified in our website, or, if no timescale is specified, within a reasonable time).
9.11. When your refund will be made. Please contact us if you believe that you are entitled to a refund. If you are entitled to a refund for products or services you have purchased with us, we will make the refund within 5 – 10 working days.
10. USE OF WEBSITE
10.1. We may make changes to our site. We may update and change our site from time to time to reflect changes to our products, our users’ needs and our business priorities.
10.2. We may suspend or withdraw our site. Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
· You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.
10.3. You must keep your account details safe. If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
· We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms.
· If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us.
10.4. How you may use material on our site
· We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
· You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
· You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
· Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
· You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
· If you print off, copy, or download any part of our site in breach of these terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
10.5. Do not rely on information on this site
· The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action based on the content on our site.
· Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete, or up to date.
10.6. We are not responsible for websites we link to
· Where our site contains links to other sites, services and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
· We have no control over the contents of those sites, services, or resources.
10.7. User-generated content is not approved by us
· This website may include information and materials uploaded by other users of the site, including reviews. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views.
· If you wish to complain about content uploaded by other users, please contact us.
10.8. Uploading content to our site
· If you submit a review or any other content on our website, such content will be considered non-confidential and non-proprietary. When you upload or post content to our site, you retain all your ownership rights in your content, but you grant us a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote the site or the service or products.
· We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
· We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards.
· You are solely responsible for securing and backing up your content.
· You represent and warrant that you own or otherwise control all the rights to the content that you post and that, as at the date that the content or material is submitted to our website, the content and material is accurate.
· Use of the content and material you supply does not breach any applicable guidelines we may publish on our website and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify us for all claims brought by a third party against us arising out of or in connection with a breach of any of these warranties.
10.9. We are not responsible for viruses, and you must not introduce them
· We do not guarantee that our site will be secure or free from bugs or viruses.
· You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
· You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
10.10. Rules about linking to our site
· You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
· You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists.
· You must not establish a link to our site in any website that is not owned by you.
· Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
· We reserve the right to withdraw linking permission without notice.
11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
11.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. It is important to point out that everybody’s personal circumstances are different. As a result, we cannot be expected to know what your specific circumstances are unless we are told in writing prior to the contract being formed.
11.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
11.3. We are not liable for business losses. We only supply the products and services and provide our website for domestic and private use. If you use the products, services, or website for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
How we may use your personal information. We will only use your personal information as set out in our Privacy Policy.
13. OTHER IMPORTANT TERMS
13.1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
13.2. You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.3. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law, and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Last updated: 3/11/2022
SHAW Group UK
North Mersey Business Centre, Woodward Road, Kirkby, Liverpool L33 7UY United Kingdom
Tel: +44 (0)151 345 5445
Copyright © 2021 SHAW (Safety, Health and Wellbeing) Group UK Ltd - All Rights Reserved.